2020 Return Policy

RETURN POLICY:

30-day returns (Full refund within 15 days, store credit within 30 days).

All full-price purchases made in-store can be returned for a full refund 15 days from purchase date or offered a store credit between 16-30 days from purchase date.

For online orders, a prepaid shipping label will be given for all returns that meet our refund policy. START YOUR RETURN HERE.

For FREE returns back to your original form of payment:

A refund request must be received within 15 days of your package delivery date.
Merchandise must be returned within 5 business days of receiving your prepaid return label.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Merchandise returned without the original tag, or with any type of wear or damage, may result in a delayed refund or may not qualify for a refund.
Items other than apparel (i.e. decor, gifts, shoes, accessories) will incur a return shipping fee based on the return shipping cost. This cost will be deducted from your total refund amount. Free returns are only offered on full-price apparel made within 15 days of receiving your package.
Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
Please Note:Original shipping and handling charges are not refundable.
Final Sale items (any item ending in pricing .89) may not be returned.

For store credit (returns made between 16-30 days):

A refund request must be received within 16-30 days of your package delivery date.
Merchandise must be returned within 5 business days of receiving your prepaid return label.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Merchandise returned without the original tag, or any type of wear or damage, may result in a delayed refund or may not qualify for a refund.
Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
Please Note:All returns requested or made within 16-30 days of receiving your package will have return shipping deducted from your store credit amount. Free returns are only offered on full-price apparel made within 15 days of receiving your package. Original shipping and handling charges are not refundable.
Final Sale items (any item ending in pricing .89) may not be returned.

Exchanges:

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

Damages:

Any damaged items need to be reported within the 15-day return window to info@aliceandwonder.com. Damages reported outside of 15-days may not qualify for a replacement or refund.

Lost Packages:

We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.